How can we help?
Kaalam is a small, focused team. Every support request goes to a real person and is usually answered within one business day.
Get in touch
One address for anything you need help with — product questions about your chart, a reading, the Panchang or Muhurta; sign-in and account trouble; trials, subscriptions, refunds and billing. Write from your account email address and tell us which of these it concerns, and we will route it. For privacy requests (data export or account deletion) use privacy@astrokaalam.com; for legal matters use legal@astrokaalam.com.
support@astrokaalam.comCommon questions
Do I need to enter my birth time for Kaalam to work?
For the free Panchang, no. For any reading personalized to your chart (Your Kaalam, Muhurta, Career Reading), yes — an accurate birth time is essential for house-level accuracy. If your birth time is uncertain, Kaalam has a rectification workflow to narrow it down.
What if I'm not sure of my exact birth time?
You can still create an account and start with the parts of Kaalam that work at day-level precision (Nakshatra-based readings, Panchang, some Muhurta types). We'll add rectification tools in an upcoming release.
Is my birth data kept private?
Yes — see the Privacy policy for the full details. Short version: Kaalam does not sell, share, or rent your data, and you can delete or export it at any time.
Do you offer live consultations with an astrologer?
No. Kaalam is a computed product — the same chart returns the same reading, every time. No per-minute chat meters, no fear-based upsells.
What if I disagree with a reading?
Every claim in a reading is derived from a specific classical rule. If you think a reading is wrong, email support@astrokaalam.com with your account address and the specific claim — we take feedback seriously.
Can I cancel my Your Kaalam subscription any time?
Yes, and where you cancel depends on where you subscribed. On our website, cancel in your account settings. If you subscribed through the App Store or Google Play, cancel in your Apple or Google subscription settings — only they can stop a store-billed subscription, so we cannot do it for you from inside the app. Cancellation stops the next renewal; the period you have already paid for continues to its end. No retention offers, no pressure.
Email us. A real person will read it.
support@astrokaalam.com reaches a human. Privacy requests go to privacy@astrokaalam.com; legal matters go to legal@astrokaalam.com.